The Veterans Mediation program, created by Quabbin Mediation in 2007, successfully resolves veterans’ conflicts. Veterans often face complex problems influenced by a continuum of contributing factors such as homelessness, broken families, unemployment, health care, etc. Mediation has the potential to address and solve these problems.

Quabbin Mediation believes that veterans themselves, and their families, are best equipped to understand the unique experience, interests, and perspectives of veterans, and to help them address and resolve conflicts. The Veterans Mediation program is  designed to equip veterans with the mediation skills necessary to work effectively with fellow veterans in resolving their difficulties in civilian life.

Veterans who serve veterans (Veterans Service Officers, Veterans Employment Representatives, and others) hold a unique place in the community as the first contact and main support for veterans and their families. Veterans in those positions are the particular focus of the Veterans Mediation training program.

“I think every veteran’s director should be taking this course. It got me to understand, when I’m talking to a vet, that there are two sides to the story. It taught me how to talk to the veterans and to really talk to a parent or a spouse, to understand what is really going on. A lot of people don’t really listen. They’re eager to move on. They’re in a hurry.”  -Leo Parent, Director of Veterans Service Center, Tuners Falls

Quabbin Mediation’s has had the great pleasure of conducting Veterans Mediation training for many years, but in July 2024 made the decision to transfer this program to the capable hands of Homefront Strong. Homefront Strong will continue to support our roster of mediators which includes veterans from all walks of life who are available to mediate disputes involving veterans. If you are a veteran and would like mediation to in order to resolve a conflict in you life, please visit the Homefront Strong about Veterans Mediation.

 “Mediation puts hope back into the problem.” -Ray Janke, Belchertown Veterans Service Officer

To learn about the experiences of veterans trained as mediators who are serving other veterans, check out this short video.