Conflicts that arise in commerce, whether they involve consumers, businesses, or business owners, usually arise around concrete issues—money, goods, the performance of a service. Often, but not always, beneath the concrete dispute is a relationship that, with careful communication, may be preserved for the benefit of future dealings.

Our mediators are trained to create a space where power differentials—for instance, between a retailer and a customer—are neutralized, and participants can therefore engage in an otherwise-impossible conversation and reach a resolution that satisfies both parties. Get in touch to explore whether our mediators can help you resolve your dispute.