This training will help participants engage fully and effectively in conversations with people who are in an elevated emotional state. Questions this training will address include: Why do situations escalate? When faced with accusations, how do we react evenly? When an individual takes an intractable position, how do we move forward?

Maintaining composure in the face of escalated emotions and challenging situations can be crucial, yet seemingly impossible. This training will equip participants with deescalation techniques, as well as train participants in how to reflect and validate emotions expressed by others. This will enable participants to be effective and composed when discussing difficult situations with people who are in a difficult place.

• 2 hour training