Quabbin Mediation

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Negotiation Skills

Veterans Mediation Training

35 hour Veterans Mediation Training Sessions will be held on Fridays from 8:30 to 4:00. Dates and Locations TBD

Registration Form 2018-19 Mediation AND skills training registration forms

Brochure VM Training Brochure 2019-vm-training-brochure


Signing the Treaty of Triannon, which defined Hungary’s post-World War I borders (Wikimedia Commons)

Preparing for and Conducting an Effective Negotiation

This 2-4 hour training focuses on the difficult work of advocating for yourself and respecting the needs of others in a negotiation. When all parties arrive at a negotiation table intending to find a mutual best outcome, rather than to “win” with no regard for the other, the result is more likely to be satisfactory to all, and the process is likely to be easier as well. In this training, participants will practice identifying ideal resolutions as well as agreeable alternatives, and self-advocacy as well as active listening.

First, participants work with real-life situations to explore the process of listening in order to gather information and develop trust. Then they utilize a learned set of skills that will generate movement and transform a stagnant process in to one that reaches a positive outcome. Finally, participants examine the consequences of failure to reach a negotiated agreement. Not only will participants learn to be effective negotiators, but also how to cope with failure and unmet needs.

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