When a conflict erupts, strong emotion can blur or conceal perspective. In this training, participants will learn how to identify the root cause of a conflict and understand the contributing factors. This understanding, along with an acknowledgement of the emotions involved, is key to moving all parties toward a workable and acceptable solution.
In this training, participants examine sources of conflict, identify the role each of those sources plays in the overall experience of the parties, and learn how and why to address each of the sources of conflict in order to reach a lasting solution. Participants will examine case studies based on real situations, and analyze the cause of the conflict as the first and most critical step in moving toward a resolution. .
- 2 – 4 hour training