ANGELA PETRIZZO–Angela  has been with Quabbin Mediation since 2013. A U.S. Army veteran with 12 years of service in chemical, biological, and nuclear operations, Angela brings her dedication to service and community into every case she manages. She holds a B.A. from Westfield State University and is a certified member of the Veterans Mediation Board. Angela is also active in VOICE, an outreach group supporting veterans’ reintegration and resource access.

Outside of work, Angela enjoys biking, camping, karaoke, salsa dancing, and spending time with her children and four grandchildren. Angela can be reached at angelapea.quabbinmediation@gmail.com

MEDIATORS–In addition to the organization’s professional staff, dozens of experienced volunteers help mediate disputes and implement programs. They are a diverse group that includes attorneys, professionals, young people (several of whom began as peer mediators in the schools), and blue and white collar workers. Trained volunteers mediate small claims and landlord-tenant matters at the district courts plus family and youth disputes that are self-referred or referred by attorneys, police, schools, social service agencies, or the courts.

Mediators help people clarify issues, identify common interests, and seek their own solutions while creating agreements that satisfy the needs of everyone involved. The mediation process is flexible, informal, and promotes creative thinking.