Veterans Mediation, a program of Quabbin Mediation and the Massachusetts One Stop Career Centers, is offering training in communication and problem solving skills for increased employability free to veterans at Holyoke Community College on November 2 and November 9:
Mediation Skills Training–Communication Skills for Increased Employability November 2, 1-4 PM In this first of two Mediation Skills trainings, we will focus on improving communication skills, an invaluable asset for any employee or employer. Active listening, reframing, summarizing, reflecting, inquiry and empathy are all critical tools for the effective communicator. The course will include small group work and interactive exercises, as well as written materials and discussion, improving communication skills to use in the workplace an beyond.
Mediation Skills Training–Problem Solving Skills for Increased Employability November 9, 1-4 PM In this second Mediation Skills training, the focus will be the critical skills involved in problem solving. Approaching the problem with an open mind, brainstorming, collaborating, and creating effective outcomes by finding common ground will all be aspects of this training. The course will include small group work and interactive exercises, as well as written materials and discussion.
Both trainings will be held at HCC in the Kittredge Center, Room 221, 303 Homestead Avenue, Holyoke, MA. For more information, call Quabbin Mediation at (978) 544-6142, or contact us on our website. To register for these trainings, please call (413) 522-2123, or email firstname.lastname@example.org